Download and run the Malwarebytes Support Tool.

If you are not, then please proceed with the following:

I would also suggest trying to scan from Safe Mode with Networking if you haven't already as Malwarebytes may be trying to update its databases as it normally does at the beginning of a scan. Once that is complete, reboot your system and see if you are able to scan from Safe Mode. Please install it, either by opening Malwarebytes and navigating to Settings> Application and clicking on the Install Application Updates button or by downloading it directly from here and installing it. Before submitting your reply, be sure to enable 'Notify me of replies' like so:Ĭlick 'Reveal Hidden Contents' below for details on how to attach a file:Ī new version of Malwarebytes has been released, version 3.6.1. Please attach the file in your next reply. You will be presented with a page stating, ' Welcome to the Malwarebytes Support Tool!'Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

Running malwarebytes in safe mode